Our management philosophy can be summed up by our primary and foremost core value:

Supporting People is First

Today’s human service agencies operate in a complex environment which requires accountability and compliance with voluminous federal and state regulations. Considerable infrastructure, and staff time, is needed to accommodate these requirements. While we continually strive to meet or exceed every compliance measure, at Living Innovations it is our highest priority to be sure that we never lose sight of our reason for being – the people we support. That was part of the original vision of founder, Neal Ouellett and it hasn’t wavered through twenty years of providing services. As a way of keeping this value front and center, every management team meeting begins with “Success Stories” – descriptions of quality of life improvements that have taken place for the people we provide services to.

Please scroll down and meet some members of our management team. These five are representative of hundreds more who dedicate their careers to helping people with disabilities to have a good life. Another of our agency values is to:  Honor All Support Providers. The primary job of our management team is to give our Direct Support Professionals (DSPs) and Home Providers all of tools, support and encouragement they need to do an excellent job.

Neal Ouellett

Neal Ouellett

Founder & CEO

Neal Ouellett received his undergraduate degree at Bates College and Masters in psychology from the University of Wisconsin. Neal’s entire career, of more than forty years, has been dedicated to human services. He founded Living Innovations in 1996 based on a mission of supporting people with disabilities to have a good life. His vision at that time was to have a small “boutique” agency based in Portsmouth, NH. Living Innovations since then has grown to include fourteen offices in three states.

Much of Neal’s work is focused on facilitating the integration of the mission and values into the culture, and day-to-day operations, throughout the agency. He also encourages employees to engage in community service, setting an example by his participation on the boards of the Portsmouth Rotary Club, Foundation for Seacoast Health, Krempels Center, Portsmouth Regional Hospital and by supporting community events throughout the operating area of Living Innovations.

Carl Pufahl

Carl Pufahl


Carl Pufahl’s career with Living Innovations began in 1999. During his tenure he has served as Controller, Chief Financial Officer and then Chief Operating Officer. In his current role as President, Pufahl assumes responsibility for the quality of the services provided to more than 1,000 people in three states as well as ongoing business and program development. He enjoys being involved in community service efforts including being on the board of Big Brothers, Big Sisters.

Joanne Malise

Joanne Malise

RI Director

Joanne Malise, MSW, LCSW has over thirty years of experience with the Rhode Island developmental disabilities systems. She leads a dynamic team of professionals committed to providing the guidance and support needed to help people to live safely in the community, and experience lives filled with friends, family, personal growth and opportunities. She is a strong advocate for personalized supports and community inclusion

Andy Taranko

Andrew Taranko

ME Director

Andrew Taranko has been with Living Innovations since 2006. After graduating from Bentley College with a degree in Business Management, Andrew has spent the past 20 years working in Southern Maine in education, mental health, and developmental services. Andrew studied health policy and management as a graduate student in the Muskie School of Public Service at the University of Southern Maine.

Michelle Donovan

Michelle Donovan

NH Director

Michelle Donovan is originally from Massachusetts and has a Bachelors’ degree in Psychology and a Master of Education in Counseling. She has more than 28 years of experience providing services to people with behavioral health and developmental disabilities in Massachusetts and New Hampshire and is dedicated to ensuring that people with disabilities of all kinds are afforded the opportunity to live the highest quality of life.

Locations of Service

Serving Maine, New Hampshire, Rhode Island, and Connecticut. Select a state above to learn more about services offered in your area.